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FAQ

CASE FILES // FREQUENTLY ASKED QUESTIONS

CASE FILE #001

What is Lost in Town?

Lost in Town is more than just a craft brewery—it's a creative universe. We brew exceptional beer and tell stories through our graphic novel series set in The Capitol, a noir-inspired city where every beer has a character and every character has a story. Think craft beer meets comic books meets London grit.

CASE FILE #002

What beers do you sell?

We currently have three signature brews available:

We also offer bundles and mixed packs—check out our shop for current deals.

CASE FILE #003

Is Kingpin really gluten-free?

Yes. Kingpin Pilsner is brewed with 100% gluten-free ingredients and is certified gluten-free. It's safe for those with gluten intolerance or celiac disease, without compromising on flavor.

CASE FILE #004

Do you deliver?

We currently deliver to UK addresses only. Standard delivery takes 3-5 business days, and all orders include tracked shipping. Orders over £50 receive free shipping. International delivery is coming soon—sign up for our newsletter to stay in the loop.

CASE FILE #005

What is the graphic novel?

Our graphic novel is an original noir comic series set in The Capitol, a city on the edge where crime, corruption, and mystery reign. Follow Johnny Ace, Jessica Kelly, and Viktor Volkov as they navigate the shadows. You can read the latest chapters for free on our Graphic Novel page, and we release new chapters monthly.

CASE FILE #006

What is Brew IQ?

Brew IQ is our interactive beer knowledge quiz on the website. Test your knowledge of craft beer, brewing, and beer culture. Score high enough and you might just unlock exclusive content or discounts. Think you've got what it takes? Take the quiz.

CASE FILE #007

Do you do trade or wholesale?

Yes. We work with bars, restaurants, and retailers who want to stock Lost in Town beer. If you're interested in wholesale pricing or a trade account, please get in touch via our contact page or email us directly at info@lostintown.co.uk.

CASE FILE #008

Do you offer white label brewing?

Yes. We offer custom branded beer for restaurants, bars, and businesses looking for their own signature brew. We're currently working with Julie's Restaurant on their house beer. If you're interested in white label brewing services, contact us at info@lostintown.co.uk to discuss your vision.

CASE FILE #009

Can I visit the brewery?

We're not currently open for public visits, but we do host special events from time to time. Keep an eye on our Events page for brewery tours, tastings, and launch parties. Sign up for our newsletter to be the first to know.

CASE FILE #010

How do I return something?

You have 14 days from delivery to return items in unopened, original condition. Email us at info@lostintown.co.uk with your order number and reason for return, and we'll provide instructions. For full details, see our Shipping & Returns policy.

CASE FILE #011

Do you ship internationally?

Not yet, but we're working on it. We currently ship to UK addresses only. International shipping is on the roadmap for 2026. Subscribe to our newsletter or follow us on social media to be notified when we expand delivery.

CASE FILE #012

How do I contact you?

The easiest way to reach us is by email at info@lostintown.co.uk. You can also use the contact form on our Contact page. We aim to respond within 24-48 hours.

Our address: Lost in Town Brewery Ltd, 92 York Street, London, W1H 1QX